How to Deal
If you look and take on more clients for deal, it doesn’t hurt to respond; but if you have a comfortable amount of work – consider passing this one up. Even though it takes a bit of consultation time to determine the final price of a project, it can be helpful to respond initially with:
I will generally furor clear from these types of projects because not only will the client expect a low-budget project, but will also want to drive the process or may be too overbearing, making it difficult for you to perform your job. A simple, “I apologize, but I’m really backed up at the moment with clients and don’t think I’ll be able to take on your project,” will do.
Be careful of giving in to your client’s desire right away; you have to make sure that the revision you are doing is good for the design overall. This design is your & if you can’t be glad to display it off in your portfolio because of a design decision the client is trying to make for you, then that’s not a good thing for anyone involved.
If, established on your improved judgment, it is not a good idea to go ahead with their suggestions, give valid justification as to why it isn’t a wise decision. More often than not, they see you as the expert in the relationship, and they’ll pay heed to your experience as long as your reasons are understandable.
It is perfect to explain originally in the proposal exactly what you will do for this project: this avoids potential problems in the future. Outline all the things you’ll do for them, and stick to this outline; resist the urge to agree to items outside of scope without additional fees because it encourages demands outside of what the project entails.
Insist on seeing work in progress
Web designers have this manner of working in confidence when it comes to the look and feel of your site. They like to be briefed and then to go away to work on the design until they are ready to present the final article. sadly in most cases this entrance leads to problems.
Don’t ask for multiple designs
A common mistake among those commissioning web designers is to insist that the designer produces multiple concepts at the beginning of the project. The approach is this gives the client some impression of control over the direction of the sites look and feel. Setting aside that I have already advised a more collaborative approach when working with web designers, the idea of multiple concepts is fundamentally flawed.
Don’t show a design around without explanation
Settling on the last final look and quality for your web can be kind of scary especially if you are doing it for the first time. Almost certainly you will want to reassure yourself by showing the design to colleagues, friends and even family members.
Make sure you share similar ideas about business objectives
If you are working with your web designer & Developer to produce the look and feel of your site things can still go false if you both have other different perceptions of the end goal. That is why it is so important that all parties have a clear idea of what the website business objectives are. These business ambition will act as a plumb line across which you can measure decisions being made in the development of your website.
Make sure the target audience is clearly defined
Do everything in your power to clearly communicate as much information about your users as possible to your web designer. This is where starting the web designer to do some adoption testing is invaluable. Even better encourage a web designer to carry out this usability testing in the homes of your users. That way he or she will grab a clear perceptive of exactly what makes your users tick.
A associate issue is that website owners often have the perception you only get one shot at getting the design right. That is not the case. Infact often the best way to find the mythical ‘perfect design’ is to put something live and watch users interact with it. Then you can tweak and refine based on solid data rather than personal opinion.
Focus on problems not solutions
Finally, I think it is extremely important to clearly define (and stick to) your respective roles. I believe it is the website owners job to identify problems and for the web designers to solve these problems.
Dealing with a Web Design and Development Company
Communications is consistently one of the most important things in regards to working with any company for any type of web or development project and this is one system that we have been working on over the past year to help improve the internal workflow, communication and management of our web design and development projects here in the Sydney studio. The engagement among the web design studio and the Client is critical in all of our web projects.
- Web design firms are project-based, not account-based like traditional ad agencies or IT support companies. They may not have the people and process in place to provide the kinds of ongoing enhancements and support that clients inevitably need like a support team or account managers.
- This is an industry where almost anything is possible, so clear communication is desperately important. Dozens of options may be discussed, each with pro and cons. This means misunderstandings are common…and sometimes disastrous.